Angel W Pzs

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Verified Reviewer
| map-marker Sugar Hill, Georgia

Complaint on charlie the manager

Culvers - Complaint on charlie the manager

I went to Culvers and purchased a butter burger with no cheese no onions 24 piece chicken tenders with two french fries. I received one double cheeseburger one butter burger with no onions no cheese two chicken tenders and one french fry.

I went in to let them know that they charged me six dollars and change for a burger I did not order and I did not get the second french fry that I wanted. The manager Charlie said he would refund my money but throw the double cheeseburger away which made absolutely no sense to me when as a human being I could give that to someone who is hungry on the side of the road instead he told me well he would have to charge me for that burger and still got very upset when I asked for the second french fry that I never received. So I told him that humanity in me will not let me allow him to throw that burger away the cheeseburger that I did pay for but did not want which again was six dollars and some change, I could not let him throw that away when I could give that to someone in need of it. He got an attitude did not give me the refine and ask the other young man to get me the french fries and he walked away.

I normally do not complain and I just go on about my day but he was very rude and very impatient and told me that it is just the companys policy to throw the food out versus giving it to someone in need again. Again I pay for a cheeseburger I did not white and basically did end up getting the french fry the second french fry but he had an attitude and that is not good customer service. I have come to this Culvers several times on W. Price Rd.

in Suwanee Georgia down from North Gwinnett high school and never had any issues. Again it was not my fault that the order was wrong because the young lady asked me three times in the drive-through what I wanted so maybe she just could not hear properly but I feel like the issue was not resolved in a good manner. Also maybe just let the people keep the food that they mistakenly gave so that we could give it to someone in need versus being wasteful and throwing it away.

Also I do not have my receipt because he threw it away once he got the attitude. But I will take a picture of the cheeseburger that I did not want and my number again we dont even eat cheese in my household thats why I purchased the first burger with no cheese

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Loss:
$6

Preferred solution: Let the company propose a solution

User's recommendation: in a good manner. Also maybe just let the people keep the food that they mistakenly gave so that we could give it to someone in need versus being wasteful and throwing it away

Caliah Aqk

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Poor mgt

DondI went through drive-through on August 5th 2022 I ordered a double scoop turtle Sunday. I was then made to wait in my vehicle while they were fixing my Sunday and then once they brought it out to me it was not what I had ordered !

So I parked and went inside to voice my complaint and saw that there were at least 6 employees standing around not doing anything to be productive! This is *** poor management! I asked to talk to the manager and was told they were on break and were unavailable.

All of them should be fired. A good mgr attends to their employees and customers no matter what they are busy doing!

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1 comment
Kevin B Vip

Their customer service is dismal at best. I was told by the shift manager to not come back

Michael L Oay

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Verified Reviewer
| map-marker Sterling Heights, Michigan

Undone food and poor customer service

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Culvers - Undone food and poor customer service
I received undone food and when asking to be accommodated for the inconvenience no one could help. I drive 15+ miles to get the food and back home and then observed the meat being undone I called and the staff member told me to call back in the morning I couldnt eat so I was still hungry then called the next day to speak to manager and the manager was rude and issue was unresolved
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Loss:
$40
Pros:
  • Usually very good food
Cons:
  • Unprofessional

Preferred solution: I’d like a full refund and a meal for the inconvenience gas is 5.29 I drove from 18636 Bloom to the Sterling Heights Culver’s location and also have to drive back to get the full refund back on my card…….

Kathy K Uci

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Never used coupon happens every time

Culvers - Never used coupon happens every time
Every time I go to drive thru I mention I have coupon when ordering handed it to her before paying still did NOT take coupon off this happens every time it's ridiculous
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Preferred solution: Let the company propose a solution

User's recommendation: Throw coupons in garbage !

Anonymous
map-marker North Miami Beach, Florida

It was great! Just wanna have one closer to me!

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It was great! Just wanna have one closer to me! Sooo good! 10/10 would definitely go again if it wasnt so far away
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Charles T Kbh

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Verified Reviewer
| map-marker Wichita, Kansas

No contact

I complained about ice cream portion and have not had a response. The portion of ice cream I have been receiving has been very inconsistent.
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Bridget W Kfd

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Verified Reviewer
| map-marker Aurora, Colorado

Poor customer service

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I ordered carryout, 2 dinners, one shrimp, one 3-piece cod. I didn't see the receipt until after I received my order and arrived home. I called and the so-called manager, Brandon, argued with me and basically told me, "You got what you paid for, so I'm not going to argue with you!" I tried to tell him he just mis-heard me, and he was rude and not willing to try to fix the error. This is horrible customer service.
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Preferred solution: The order I placed verbally, with the correct amount of fish.

User's recommendation: Check your order because the workers don't listen. 8ve heard many customers say this, and since it wasn't busy, I didn't think they would mess up. The so-called manager, Brandon was playing with the other worker, doing doing full body pickups.

Trina C Xwl
map-marker Ho Chi Minh City, Ho Chi Minh City

Poor food quality and service Holland Ohio location

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Food quality during my last visit was extremely poor, service was poor. You must upgrade your services and food stock. I paid in total 30 dollars for my meal and a gift card for a family member.
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Loss:
$9
Pros:
  • Used to be good

Preferred solution: Deliver product or service ordered

User's recommendation: Provide fresh quality food andgood service.

Flora M H
map-marker Price, Utah

Best Service andHospitality I recovered at your Restaurant in Spanish Fork Utah

Best customer service and hospitality from your employees one individual from El Salvador cant really spell her name but that person is the reason Im very happy with the way your customer service and excellent foodI will stop at your store and if anyone ever asked me about Culvers I will give him the best best review ever and thank you for the excellent food and service at that Spanish Fork store even though its a 2 Hour Drive It is worth it I have seen commercials and wanted to stop and I did thank you for making my Friday evening
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User's recommendation: Yes Yes

Sean C Ajc
map-marker Brandon, Florida

Missing food

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Was promised coupons for free food and I love 2 min away and still nothing after a week. Order in person not online. Or at least check your bag. Sucks when you get home and they are closed and your wife has no food.
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Loss:
$11
Pros:
  • Foods good
Cons:
  • Bad inept service
  • Accommodate customer order

Preferred solution: Deliver product or service ordered

User's recommendation: Order in person not online. Or at least check your bag

Zayah Azo

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Verified Reviewer
| map-marker Bullhead City, Arizona

Need to find out where my gift card is inordered

I ordered a $50 gift card on the 12th and I have not yet received it I need to know where my gift card is the confirmation number is Z2uhawfwve4q
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David T Czq

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Verified Reviewer
| map-marker Stary Oskol, Central Federal District

Mt Vernon il sucks

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I dont complain much but when Im inspired to. Ive gone to numerous out of town culvers and have always been pleased, but your mt Vernon il location sucks.

I shouldnt have to complain constantly about cold fries, burnt burgers and recently a fish swimming in so much mayo or tartar sauce that when I removed the bun it pulled the breading off, and now I get a cone without one drop of ice cream inside it. Im done with my local culvers, I hope the money saving management gets what they want and this spot closes soon, they are ruining what I thought it meant to be culvers, as I said no one should have to complain about this stuff because it shouldnt have happened at all

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Loss:
$20

Preferred solution: The manager to require fresh and delicious

User's recommendation: Find a different spot

Anonymous
map-marker Glenview, Illinois

Just a question

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Not a review but a question.. why is the Mango cooler different every time I order one ?? .. I like the one that is crush ice not sweet but so good when thirsty.. the mango strawberry is way toooo sweet..
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User's recommendation: Make two different kinds

Anonymous
map-marker Madison, Wisconsin

TERRIBLE - UNCOOKED FOOD Middleton, WI CULVERS 0005

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TERRIBLE - UNCOOKED FOOD Middleton, WI CULVERS 0005
TERRIBLE - UNCOOKED FOOD Middleton, WI CULVERS 0005 - Image 2

Hello Culvers,

I wanted to report a terrible, uncooked butter cheese burger at the Culvers 0005 Middleton, WI location. The burger was not even cooked and showed so much red meat on both burgers.

We did not even eat the two burgers. We felt sick after awhile. We do have pictures if you would like us to email them to you.

We greatly appreciate a call back or some feed back. Thanks !

all information is below on order : I still have my receipt as well.

Operated by Frank Vallejos 608-836-****.

our order was a carryout order wait number : 20

register : 2

server : reg2

order ID : AAAA5KQWAEDK

date : 4-5-22

time

6:40:23 PM

We ordered a VB

1 CB DBL mayo - pickles

1 curd

1 med drink

1 Tender 4 piece

ranch

1 DLX single burger

no hamburger bun

ketchup

mustard

1 spicy chicken sandwich

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Loss:
$30

Preferred solution: Let the company propose a solution

Chris W Ose

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Verified Reviewer
| map-marker Mishawaka, Indiana

I have yet to receive any coupons like the manager said she would

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Management has yet to send out the coupon as promised hope they arrive soon because its been about 4 days.
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User's recommendation: Not this location

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