Culvers
Reviews and Complaints
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Verified ReviewerComplaint
Preferred solution: Improved quality!
User's recommendation: Ask for hit sandwich at order station
Complaint on product
User's recommendation: Be careful
Need help
Preferred solution: Full refund
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Verified Buyer | Chicago, IllinoisThe employees were not professional
- Good food
- Bad customer service
Preferred solution: A gift card for my troubles and the unprofessionalism of the employees
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Verified Reviewer | Webster, North DakotaWon’t take my 18 digit survey code
User's recommendation: Don’t do survey as it’s a fake!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy
- Usually worth 30 min drive
- No customer service skills
Preferred solution: Full refund
Gift card not activated
- Great food
Preferred solution: Full refund
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Verified BuyerVery bad service
Preferred solution: Full refund
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Verified ReviewerUnder the weather
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Peoria, IllinoisComplaint about manager
- Good fish
- When order is accurate
- Clean building
- Rude management
- Overpriced
User's recommendation: Eat anywhere but Culvers
Horrible!!
- Gluten free foods are not gluten free
User's recommendation: Your gluten free food is not gluten free!! It’s cooked where regular food is cooked!!!
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Verified Reviewer | Indianapolis, IndianaFired for no reason
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Verified Buyer | Indianapolis, IndianaIrregularities
I'm new to Indiana, I've been living in mount Vernon Indiana for about 3 years now and it's seems to be going ok. About a year ago I was given a swiss mushroom burger of yours and Wow!
The was the one of the best burgers I've eaten. I found a Culvers near me which was in the next town over, Evansville. Since I've started going there to eat ,I have never been the 'once' . What I mean to say is I've always had to make a return trip to fix whatever was wrong.
Everything from wrong condiments, missing parts of the order, wrong order all together,even making a third trip back because an employee wrote the wrong thing on the order slip. You guys have really outdone yourselves this time. When you make a malt if your outta malt or don't understand that by putting xxx chocolate in it does not make it a xxxxx chocolate malt ! It makes a chocolate milkshake that's undrinkable , YUK !!!
I know that now a days the employee pool being what it is, that good help is hard to find.
However, your HR department is in VERY short supply themselves. And I can tell that being in charge of food it would make it so easy to make someone sick enough or kill someone to all lead back to you as being a jail sentence for all concerned.
Being an employee of and dealing with hazmat material it would be easy to determine the outcome of the food I have from my last visit to Culvers.
And just a short order from there to have it publicized , and from there who knows how far it would go.
I'm not a greedy man, but I do worry about under competency and what all it could do. Soo, at this time Im going to ask for the last 2 visits to be comped , along with all the gas money Im Out because of all the 'return' trips I made.
Last 2 visits - $ 55.00
9 'return' trips - $67.00 = $122.00
User's recommendation: Stay home and eat ,it's cheaper and you know your not going to poison yourself
Under cooked chicken strips
Preferred solution: Apology
User's recommendation: Make certain your meat is fully cooked!
Complaint
- Great food
- Bad management
Preferred solution: The owner to be down as a employee not owner
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My friends and I went to the one here in Lady Lake FL on 466, and their food was cold!! I am gluten free and tried to order off the gluten free menu but they cook the supposedly gluten free food on the same grill as the regular food!!
They are going to kill someone with their lies!!! They are not concerned about the customers but money!!!
I called the customer service number and told the lady but she was not concerned that I could have had to go to the hospital if I would have ate that food from the grill!! This is a horrible place to eat and I will never go back there!!!