Patricia A Nzn

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Verified Reviewer

Complaint

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Out of four locations, I have once in 8 visits gotten a hot sandwich! Even at opening!! Terrible quality! Downhill over the last few years!
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Preferred solution: Improved quality!

User's recommendation: Ask for hit sandwich at order station

1 comment
Dorothy H Yoc

My friends and I went to the one here in Lady Lake FL on 466, and their food was cold!! I am gluten free and tried to order off the gluten free menu but they cook the supposedly gluten free food on the same grill as the regular food!!

They are going to kill someone with their lies!!! They are not concerned about the customers but money!!!

I called the customer service number and told the lady but she was not concerned that I could have had to go to the hospital if I would have ate that food from the grill!! This is a horrible place to eat and I will never go back there!!!

Anonymous
map-marker Sioux City, Iowa

Complaint on product

They called but problem did not get solved in a professional manner. They need ti call and fix this manner in a professional manner for us to return... As of now we plan on not going back. But if they solve the issue in a professional way then we might consider going back. Please have them call me at 712-204-**** Christopher Heywood
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User's recommendation: Be careful

Joey I Qry

Need help

The power is out in ionia mi we didn't realize and ordered online they took the money and we can't get food
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Loss:
$66

Preferred solution: Full refund

Jate L

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Verified Buyer
| map-marker Chicago, Illinois

The employees were not professional

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Culvers - The employees were not professional
The sundae I paid for was not the quality I paid forI asked for extra hot caramel and extra pecans and I only got the standard hot caramel and pecans that the sundae Turtle sundae comes with.I had to pay an extra 60 cents for the hot caramel and an extra $1.20 for the pecans and then when I addressed the employees about it they were very mean and unprofessional and what was said to the customer (me)
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Pros:
  • Good food
Cons:
  • Bad customer service

Preferred solution: A gift card for my troubles and the unprofessionalism of the employees

Glenda D Bdt

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Verified Reviewer
| map-marker Webster, North Dakota

Won’t take my 18 digit survey code

Culvers - Won’t take my 18 digit survey code
I punched in the numbers 42700-0****-1504-**** but quits when it gets to the last 3 numbers and I dont put the - mark in between the numbers. Then I go to your website and asked them and they want $5.00 to answer my question. I tried your toll free which I got on your web site which is is 1-83*-***-**** and that number I got on your website, anyway it says that numbers been disconnected! Then it sends me to a web site that says Pissed Off Customers! Really!!!
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User's recommendation: Don’t do survey as it’s a fake!

Ellen G Iln

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Verified Reviewer

Unhappy

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Salted Carmel mixer was inedible due to saltiness . Called port Charlotte office spoke to Mgr.Gabby. she had a oh well attitude, snippy. Called corp..and advised No receipt given.
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Loss:
$6
Pros:
  • Usually worth 30 min drive
Cons:
  • No customer service skills

Preferred solution: Full refund

Shari C Mau
map-marker American Fork, Utah

Gift card not activated

My Father in law bought a gift card for my husband for Fathers Day and when we went yo use it had never been actives.
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Loss:
$50
Pros:
  • Great food

Preferred solution: Full refund

Lorenza M Eue

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Verified Buyer

Very bad service

Culvers - Very bad service
I went in side(McDonough) Culver's restaurant store (#637) after placing my order I waited 30 minutes for my order. I noticed that 2 people's who placed their order after me got there's before me. I waited some more, I finally asked for a manager and told her of my problem. She was not concerned about the time it took to fill my order nor the fact that 2 people that placed their order after me got theirs before me. I don't know how much longer it would have been if I had not brought it there attention. Manager did not care about my service problem.
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Loss:
$14

Preferred solution: Full refund

Mason K Pgs

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Verified Reviewer

Under the weather

I get gets really bad headache and i been really nauseated.when i get this headache it's like i can't do much
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William B Zlh

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Verified Buyer
|

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Verified Reviewer
| map-marker Peoria, Illinois

Complaint about manager

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Culvers - Complaint about manager
Culvers - Complaint about manager - Image 2
My order was messed up,tried calling over 30 minute span...NO ANSWER...went into restaurant,manager and General manager refused to correct order.I got visibly upset,Gen.Manager threatened to call police on me...they said phone never rang at all during that time frame(lie)...I showed call log on my phone to Gen mgr...he was very rude and dismissive to me.Didnt want to see it or correct my problem with the order...I left pissed and defeated...ILL NEVER GO BACK...IM 72 AND WIFE IS 66...IS THIS HOW YOU TREAT SENIOR CITIZENS???
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Loss:
$32
Pros:
  • Good fish
  • When order is accurate
  • Clean building
Cons:
  • Rude management
  • Overpriced

User's recommendation: Eat anywhere but Culvers

Dorothy H Yoc
map-marker The Villages, Florida

Horrible!!

My friends and I went to the one here in Lady Lake FL on 466, and their food was cold!! I am gluten free and tried to order off the gluten free menu but they cook the supposedly gluten free food on the same grill as the regular food!! They are going to kill someone with their lies!!! They are not concerned about the customers but money!!! I called the customer service number and told the lady but she was not concerned that I could have had to go to the hospital if I would have ate that food from the grill!! This is a horrible place to eat and I will never go back there!!!
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Cons:
  • Gluten free foods are not gluten free

User's recommendation: Your gluten free food is not gluten free!! It’s cooked where regular food is cooked!!!

Christopher W Qvj

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Verified Reviewer
| map-marker Indianapolis, Indiana

Fired for no reason

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My baby mother just had our baby Tuesday an I told my manager days before the day that it was going to be an she is in control of the schedule an she fired me saying no call no show when new already
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Anonymous

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Verified Buyer
| map-marker Indianapolis, Indiana

Irregularities

Culvers - Irregularities

I'm new to Indiana, I've been living in mount Vernon Indiana for about 3 years now and it's seems to be going ok. About a year ago I was given a swiss mushroom burger of yours and Wow!

The was the one of the best burgers I've eaten. I found a Culvers near me which was in the next town over, Evansville. Since I've started going there to eat ,I have never been the 'once' . What I mean to say is I've always had to make a return trip to fix whatever was wrong.

Everything from wrong condiments, missing parts of the order, wrong order all together,even making a third trip back because an employee wrote the wrong thing on the order slip. You guys have really outdone yourselves this time. When you make a malt if your outta malt or don't understand that by putting xxx chocolate in it does not make it a xxxxx chocolate malt ! It makes a chocolate milkshake that's undrinkable , YUK !!!

I know that now a days the employee pool being what it is, that good help is hard to find.

However, your HR department is in VERY short supply themselves. And I can tell that being in charge of food it would make it so easy to make someone sick enough or kill someone to all lead back to you as being a jail sentence for all concerned.

Being an employee of and dealing with hazmat material it would be easy to determine the outcome of the food I have from my last visit to Culvers.

And just a short order from there to have it publicized , and from there who knows how far it would go.

I'm not a greedy man, but I do worry about under competency and what all it could do. Soo, at this time Im going to ask for the last 2 visits to be comped , along with all the gas money Im Out because of all the 'return' trips I made.

Last 2 visits - $ 55.00

9 'return' trips - $67.00 = $122.00

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User's recommendation: Stay home and eat ,it's cheaper and you know your not going to poison yourself

Mari B Ghz
map-marker Yankton, South Dakota

Under cooked chicken strips

Original review Jul 12, 2023
A few weeks ago I went through the drive thru for a chicken strip meal. The strips, for first time, were gummy and under cooked while the breading was darker than usual. I had to bake them for 30 mins in my oven before they were done. I had eaten part of an under cooked one. I am elderly and feared becoming ill. They were too quickly flash fried. I went to Dairy Queen for chicken strips after that. I've never had that happen at Culver's, except your employees do not seem very happy.
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Preferred solution: Apology

User's recommendation: Make certain your meat is fully cooked!

Rodney Iox
map-marker Walsall, England

Complaint

You cant be an owner of a business and youre working minors under 18 years of age past closing hours not only that firing an employee that is good at their job and not only that you cant have a assistant manager that doesnt deserve to be a manager there that doesnt do anything all all The owner needs to be charged for making minors work pass certain hours and needs to rehire the employee who gotten fired back she was the best of all and always on time
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Pros:
  • Great food
Cons:
  • Bad management

Preferred solution: The owner to be down as a employee not owner