Culvers - Manager Review from Oswego, Illinois
Update by user Oct 25, 2016
Original review posted by user Oct 24, 2016
I don't usually complain but this time I have to, it was a treat for my husband and I to have my granddaughter with us for dinner she's 16 and alway busy, so I ask her what she wanted and she wanted Culver's fish, so her went to pick it up and bring home for us 3, now it's 20-25 min from my house , anyway my bill way 47.55 for 3/cod dinners 2 pops and a order of onion rings on side we waited and got order (I should have checked it)but didn't!And got home only had 2/ dinners the one that was missing was my granddaughters, this was aweful!
Anyway she had tears in her eyes an said it's ok nana I just won't eat, so I called the Culver's in yorkville Illinois where we had went go a manager, he checked said I could come back and get it,like it was nothing, I exsplain everything so then he said well you have 6 months to pick it up we hold for you! I'm sorry but I just payed 47.55 drove 25 mins there and 25 mins back I wasn't going back unless my granddaughter really wanted, she said no.
So then I said I just want refund he said that's find you can come back and get refund, anyway, for a manager he didn't handle this matter very well at all!!Now after I exsplained alittle more he did say he was sorry, wanted to let you know how disappointed I was with Culver's after everything tonight and how our evening with our granddaughter was spoiled because of this , thank you Susan Palmer,
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of culvers manager. Culvers needs to read this review and look into the issue (if any) according to poster's claims.