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1.3

I'm very irritated I went through the drive thru on way home from work pick up 2 concretes they tell me to pull ahead and 4 more cars pull in were all waiting about 15 min for our stuff person comes out with the 4 people's food and we are still waiting and we were the first car another 5-7 min out concretes come won't be doing that again wanted a quick in and out or I would of went inside not happy person

Reason of review: Order processing issue.

Location: Saukville, Wisconsin

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Guest

An order should be ready by the time a vehicle arrives at the window to pay for it and to pick it up. Five vehicles waiting fifteen minutes or more for their orders to come out is unacceptable. (Many quick service restaurants can complete an order within ninety seconds.) I would be concerned if my burgers and fries came out cold and soggy or over-burnt and cold treats melted because of the long wait.

The crew members bumming out on drive thru service should be retrained to standards, or their employments should be terminated.

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