Culvers Reviews and Complaints | culvers.com @ Pissed Consumer

Most helpful review

New Reviewer

Jun 08, 2022 Michael L Oay

Poor customer service

1.0

I received undone food and when asking to be accommodated for the inconvenience no one could help. I drive 15+ miles to get the food and back home and then observed the meat being undone I called and the staff member told me to call back in the morning I couldnt eat so I was still hungry then called the next day to speak to manager and the manager was rude and issue was unresolved

View full review

Featured

#3650625

Location

Sterling Heights, Michigan

Pros

Usually good

Cons

Poor customer service

Loss

$40

Preferred solution

l'd like a full refund and a meal for the inconvenience gas is 5.29 I drove 15+ miles there and back to Sterling Heights Culver's location and also have to drive back to get the full refund back on my card.

New Reviewer

Aug 09, 2022 John F Lec

Poor experience at Culver"s

I live in Powell Ohio. I go to Culver"s about 5 times a month. Good service, good food and I use coupons send by your organization. I went to Culver's today with coupons. I know it is tough to get employees but there was mistake after mistake putting in my order. Manager came to help and was also bad. As I think back I think some of the issue was your poorly worded misleading coupons. You recently changed the extras customers get with coupons. The coupons are misleading and the staff was not trained as to how to handle them. I left and got my food from Wendy.s John Fehler

User's recommendation: Try Wendy's.

View full review

#3838490

Location

Powell, Ohio

Pros

Good food
Good service

Cons

Poor coupon training

Preferred solution

Let the company propose a solution

New Reviewer

Aug 09, 2022 Sean C Ajc

Missing food

2.4

Was promised coupons for free food and I love 2 min away and still nothing after a week. Order in person not online. Or at least check your bag. Sucks when you get home and they are closed and your wife has no food.

User's recommendation: Order in person not online. Or at least check your bag.

View full review

#3838052

Location

Brandon, Florida

Pros

Foods good

Cons

Bad inept service
Accommodate customer order

Loss

$11

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 08, 2022 Bruce W Kgp

Bad customer service

1.0

I have been eating culvers for years. And my friend has only been there once. So I surprized him with the visit. We orderd 2 double bacon and cheese butter burger baskets and another 2 double cheese bacon butter burgers just the samdwich to go at the counter. 7 people came in after us and recieved there order before us. Orders were wrong and manager did not care. Total time to get order 35 min manager was a racsist and did care about solving the issue and we both had allergy issues

User's recommendation: Get help that does there job and cares.

View full review

#3835379

Location

Livonia, Michigan

Pros

Good burgers

Cons

Bad service high prices

Preferred solution

Let the company propose a solution

New Reviewer

Aug 06, 2022 Tara D Kpp

Poor customer complaint resolution

2.6

Went to the location off of Gate Parkway. Upon waiting in a very long line an employee proceeded to walk up to his friend who was behind me in line and pull him down to a register to ring him up. This was while there were 4 of us in line still waiting. I bought it up to the manager who was not really apologetic and to the employee himself who proceeded to say " I didn't know you were in line." Really There was no sense of wrong doing or apology given to myself or anyone else in the line. It was out of line and unacceptable.

View full review

#3829495

Location

Tampa, Florida

Pros

Near my house

Cons

Unprofessional

Preferred solution

Let the company propose a solution

New Reviewer

Aug 05, 2022 Lili S Xwp

Food poisoning from chicken sandwich

1.0

On 8/5/22 at the golf rd culvers in eau Claire wi I was served chicken that was either undercooked, cross contaminated, or expired. Perhaps all 3? It was the only thing I ate today and after about 12 hours fell extremely sick with vomiting, diarrhea, intense...

View full review

#3827414

Preferred solution

Apology

New Reviewer

Aug 05, 2022 Caliah Aqk

Poor mgt

DondI went through drive-through on August 5th 2022 I ordered a double scoop turtle Sunday. I was then made to wait in my vehicle while they were fixing my Sunday and then once they brought it out to me it was not what I had ordered ! So I parked and went inside to...

View full review

#3827203

Location

Minneapolis, Minnesota

New Reviewer

Aug 04, 2022 Erma G Vdz

Terrible service

My order was bad my server came out the bath room zipping up his pants.didnt fix my sundae the manager said pecans cost money I'm suppose to get a free sundae it's my 72nd birthday didn't happen I walked out empty handed worst customer service I've ever experienced bad attitudes I wasn't the only one complaining.

User's recommendation: Don't go to Homewood il.culvers bad place.

View full review

#3823626

Cons

Bad management

Loss

Preferred solution

Apology

Aug 03, 2022 PissedConsumer3821077 of Green Valley, AZ

Dont bother entering any contests

i get emails to enter a contest but you need a code that is impossible to find. if they really want customers to follow them they would not require a code that you cant find! They already have our email address so whats the point dont bother with any online contests

View full review

#3821077

Location

Green Valley, Arizona

Companies Similar to Culvers

Aug 03, 2022 PissedConsumer3820075 of Green Valley, AZ

Good customer service

3.6

I asked a question about the survey. I got a quick, clear, answer.that cleared up the confusion that I had.

View full review

#3820075

Location

Green Valley, Arizona

New Reviewer

Aug 02, 2022 Christopher O Rfq

My cooler was handed to me melted

3.3

I just left the Culvers location in Menomonee falls wi and my cooler was handed to me already melted it was super watery and I do appreciate it I always come to that location for great service and today I did not get it the young lady that helped me order my stuff was very nice and respectful.

User's recommendation: Make sure customers are handed fresh items not stuff that was already sitting around.

View full review

#3817993

Location

Menomonee Falls, Wisconsin

Pros

Ice cream
Near my house
Great customer service

Cons

Children working
Screwed up order

Loss

Preferred solution

Price reduction

New Reviewer

Jul 30, 2022 Andrew K Izq

Sucks everything

1.0

They take forever and when they mess up your food you cant get a hold of anyone! Tried calling every number and nobody answers you. Dont waste your time or money!

User's recommendation: Don’t do it overpriced ***.

View full review

#3809519

Location

South Bend, Indiana

Loss

$32

Preferred solution

Full refund

New Reviewer

Jul 27, 2022 Kelly C Iwl

Pot roast sandwich with NO POTROAST

2.0

You forget the potroast, when we call there is no apology, just do you want to come get it or what really!!! An extra 15 min there and no apology, just cold pot roast. 15 min home and all the sides and stuff is cold and soggy, and everyone else is finished eating. So much for a family treat. Not one apology-no offer to replace at later date or anything. Incompetent and rude is understatement

User's recommendation: Avoid or check every item before you drive away.

View full review

1 comment

Jul 28, 2022 PissedConsumer2221543 #2221543

What kind of an idiot doesn't put pot roast on a Pot Roast Sandwich ???

0 0

#3801241

Location

Delta, Michigan

Cons

Poor customer service
Rude and incompetent staff
Product not as advertised

Loss

$23

Preferred solution

Let the company propose a solution

New Reviewer

Jul 26, 2022 Alice L Uwa

The service was absolutely terrible at the Westland, Michigan location. Very rude and inept front counter employees.

2.0

1 - First received wrong tray of food 2 - Received food we didn't order 3 -When we complained the employee Kanay was loud, rude and told me we got the food we ordered, even though I was speaking with another employee. She felt the need to enter into the conversation,...

View full review

#3795526

Location

Livonia, Michigan

Cons

Food was good

Preferred solution

Full refund

New Reviewer

Jul 24, 2022 Chris W Ose

I have yet to receive any coupons like the manager said she would

1.7

Management has yet to send out the coupon as promised hope they arrive soon because its been about 4 days.

User's recommendation: Not this location.

View full review

#3790818

Location

Mishawaka, Indiana

Jul 24, 2022 PissedConsumer3789253 of Mount Laurel, NJ

Complaint

No compensation no replacement vouchers yet. contacted culver last week of june. In reference to a awful experience at skyline in cape coral. GM Skyline got in touch with me and said july2 they mail 3 vouchers to me. I have contacted 3-4;times asking when I'll get vouchers. To date I have not received. Can corp help? I feel like GM has ignored me.

View full review

#3789253

Location

Mount Laurel, New Jersey

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Location	3/5
Diversity of Products or Services	3/5
Nutrition Description	3/5
Website	3/5
Price Affordability	3/5

Culvers Reviews

Culvers Overview

Rating Details

Contact Culvers Customer Service

Top Culvers Reviews

"Good customer service"

"Missing food"

Culvers Reviews

Poor customer service

Poor experience at Culver"s

Missing food

Bad customer service

Poor customer complaint resolution

Food poisoning from chicken sandwich

Poor mgt

Terrible service

Dont bother entering any contests

Companies Similar to Culvers

McDonalds

Steak N Shake

Wendys

Burger King

Good customer service

My cooler was handed to me melted

Sucks everything

Pot roast sandwich with NO POTROAST

The service was absolutely terrible at the Westland, Michigan location. Very rude and inept front counter employees.

I have yet to receive any coupons like the manager said she would

Complaint

Why Trust Reviews on PissedConsumer?