Culvers
27.8K
CLAIMED LOSSES
488
TOTAL REVIEWS
24.8K
PAGE VIEWS
4
ISSUES RESOLVED
New Reviewer
Buy customer service was very bored not like this place at all usually they're very friendly and helpful I go there about three times a week I order the same thing every time I go in there my order was made wrong the cashier was very rude and the other employees were...
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ID
Location
Tucson, Arizona
Pros
- Food is always hot and yummy
Cons
- Service
- Wait and the service
Preferred solution
Full refund
New Reviewer
Bad location
Who ever planned out the location of the Holland Ohio store should be fired !!!. It has traffic tied up in a busy area that is unlike anything before. You really fumbled the ball on this one
User's recommendation: Not there, to much traffic to deal with.
ID
Preferred solution
Reroute entrance to the store
Just received a very bad burger the worst
There was a long wait but no problem as long as the food is good but didnt open bag till I got home. The burgers were dry over cooked. Just horrible I threw away just couldnt eat. Was very surprised
User's recommendation: Check your food before you leave.
ID
Location
Detroit, Michigan
Complaint about manager
I called twice, the first time the woman was no help, the second also the woman ask for the name of the manager and also was no help
ID
Location
Melvindale, Michigan
Complaint about manager
What happen was I have E-coupons on my phone and the. Manager didn't want to accept them and accused me of havng multiple e-mail account and followed me to other restaurant just to refused my coupons. It was embarrassing I was there with my family and this manager(Shawn) Accused me this. I'm a retired Autoworker, 6 year veteran of the United States Marine Corps and Sub pre-k teacher
ID
Location
Melvindale, Michigan
New Reviewer
Incomplete order
We ordered a double burger deluxe, 2 strawberry fields salads without blue cheese. What we got was a plains double burger, 1 strawberry salad with blue cheese dressings. We had ordered the raspberry vinaigrette with both salads.
User's recommendation: Check your orders before you leave.
ID
Location
Ripon, Wisconsin
Pros
- Good food
- Food
Cons
- Poor quality
Preferred solution
Price reduction
New Reviewer
Awful customer sevice
*** the Culvers in Schaumburg IL store# 372. The manager was rude and argued with me all the way to the parking lot where I was parked as he delivered to drive thru line. I dont recommend the Culvers in Schaumburg IL.
User's recommendation: Forgot going to Culver’s.
ID
Location
Schaumburg, Illinois
Product
Culvers Burger
Loss
$21
Preferred solution
Let the company propose a solution
Complaints about employees and owners
I'm 70 years old &;; I've attempted to use this system numerous times and unable to get the message sent. Please send the phone number to Culver's Customer Service.
ID
Location
Gary, Indiana
New Reviewer
Terrible service
Terrible service, had to repeat my order 3 times, then argued with me at window about what I ordered. They only gave me half of my order and 1 napkin, then asked where concrete mixers were. My husband went inside, talked with manager. She apologized and offered to give us our coupons back as some kind of condolence for poor service. This was my third visit to Culvers this week, first one at this store. I have no desire to eat here again.
ID
Location
Hiawatha, Iowa
Loss
$1965
Preferred solution
Full refund
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New Reviewer
Being disrespected by the general manager
I haven't heard from the owner. I will like an apology. I dont feel that i will be treated right if I got back
User's recommendation: Check your food.
ID
Product
Culvers Sandwich
Pros
- When order is accurate
Preferred solution
Apology and compensation for my order. I love those Sour Dough Melts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLack of use hair net and beard nets in the kitchen and upfront
Most food service businesses require both hair nets and beard nets when handling food. Even when you work animal food you need them rochester mn north store don't use them
ID
Location
Rochester, Minnesota
Cons
- Inappropriate workers
New Reviewer
Unsatisfactory
Hair in my sons ice cream, asked for cheese curds instead of fries did not get them, when I called to speak with a manager she didnt know what I was talking about because she doesnt speak English and then hung up on me!!!!!!!!!!asked for a concrete mixer and never got it? Called back a male answered with no customer service at all!!! Worst time at Culvers ever!
User's recommendation: Hire people that know what they are doing.
ID
Location
Madison, Wisconsin
Product
Culvers Cheese Curd
Pros
- Hair in food
Cons
- Hair in ice cream
Loss
$10
Preferred solution
Apology
New Reviewer
Poor customer service
Broadway Littleton, CO location. Ordered a vanilla cone. Drove to the pickup window and the man handed me a cone that was dripping; not just a little but just changing hands in ran down my arms. The serving was smaller and cost 30% more than competition.
User's recommendation: Ask for a fresh cone!
ID
Location
Littleton, Colorado
Product
Culvers Frozen Custard Frozen Dairy Dessert
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot sanitary
Update by user May 18, 2021
Still waiting for a follow-up from Culver's or the franchise owner
Original review posted by user May 18, 2021
Well first of all no one called me from the store. It's been almost 2 weeks NOT A PEEP!! Second of all the cashier on this day Francisco would take the money from customers including me then turn around and grab the fries with his hands on top to put in customers to go order. Then he went out the door to do a drive up order handed the customer their food then back inside and started bagging food, grabbing the fries on top with those same nasty gloves on. This is disgusting!! User's recommendation: Will not recommend due to sanitary issues.
ID
Location
Sugar Hill, Georgia
Service
Culvers Manager
Cons
- Sanitary issues i saw with food
Preferred solution
More training on cleanliness, sanitary and handling of food and money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I am very disappointed on what happened to our order . We ordered take out and got the family some food and one of the orders that we got was chicken strips Triple meat meal and double meat meal and a plane burger and 4 kids meals and other stuff as well the total came...
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ID
Location
Hutchinson, Minnesota
Loss
$90
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I am very disappointed on what happened to our order . We ordered take out and got the family some food and one of the orders that we got was chicken strips Triple meat meal and double meat meal and a plane burger and 4 kids meals and other stuff as well the total came...
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ID
Location
Minneapolis, Minnesota
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