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New Reviewer

Poor customer service

Culvers - Poor customer service
Culvers - Poor customer service
Culvers - Poor customer service
Culvers - Poor customer service
Culvers - Poor customer service
Culvers - Poor customer service
I received undone food and when asking to be accommodated for the inconvenience no one could help. I drive 15+ miles to get the food and back home and then observed the meat being undone I called and the staff member told me to call back in the morning I couldnt eat so I was still hungry then called the next day to speak to manager and the manager was rude and issue was unresolved
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Featured
ID
#3650625 Review #3650625 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Pros
  • Usually good
Cons
  • Poor customer service
Loss
$40
Preferred solution
l'd like a full refund and a meal for the inconvenience gas is 5.29 I drove 15+ miles there and back to Sterling Heights Culver's location and also have to drive back to get the full refund back on my card.
New Reviewer

Poor experience at Culver"s

I live in Powell Ohio. I go to Culver"s about 5 times a month. Good service, good food and I use coupons send by your organization. I went to Culver's today with coupons. I know it is tough to get employees but there was mistake after mistake putting in my order. Manager came to help and was also bad. As I think back I think some of the issue was your poorly worded misleading coupons. You recently changed the extras customers get with coupons. The coupons are misleading and the staff was not trained as to how to handle them. I left and got my food from Wendy.s John Fehler

User's recommendation: Try Wendy's.

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ID
#3838490 Review #3838490 is a subjective opinion of poster.
Location
Powell, Ohio
Pros
  • Good food
  • Good service
Cons
  • Poor coupon training
Preferred solution
Let the company propose a solution
New Reviewer

Missing food

Was promised coupons for free food and I love 2 min away and still nothing after a week. Order in person not online. Or at least check your bag. Sucks when you get home and they are closed and your wife has no food.

User's recommendation: Order in person not online. Or at least check your bag.

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ID
#3838052 Review #3838052 is a subjective opinion of poster.
Location
Brandon, Florida
Pros
  • Foods good
Cons
  • Bad inept service
  • Accommodate customer order
Loss
$11
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Bad customer service

I have been eating culvers for years. And my friend has only been there once. So I surprized him with the visit. We orderd 2 double bacon and cheese butter burger baskets and another 2 double cheese bacon butter burgers just the samdwich to go at the counter. 7 people came in after us and recieved there order before us. Orders were wrong and manager did not care. Total time to get order 35 min manager was a racsist and did care about solving the issue and we both had allergy issues

User's recommendation: Get help that does there job and cares.

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ID
#3835379 Review #3835379 is a subjective opinion of poster.
Location
Livonia, Michigan
Pros
  • Good burgers
Cons
  • Bad service high prices
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor customer complaint resolution

Went to the location off of Gate Parkway. Upon waiting in a very long line an employee proceeded to walk up to his friend who was behind me in line and pull him down to a register to ring him up. This was while there were 4 of us in line still waiting. I bought it up to the manager who was not really apologetic and to the employee himself who proceeded to say " I didn't know you were in line." Really There was no sense of wrong doing or apology given to myself or anyone else in the line. It was out of line and unacceptable.
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ID
#3829495 Review #3829495 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Near my house
Cons
  • Unprofessional
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Food poisoning from chicken sandwich

Culvers - Food poisoning from chicken sandwich
On 8/5/22 at the golf rd culvers in eau Claire wi I was served chicken that was either undercooked, cross contaminated, or expired. Perhaps all 3? It was the only thing I ate today and after about 12 hours fell extremely sick with vomiting, diarrhea, intense...
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ID
#3827414 Review #3827414 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Poor mgt

DondI went through drive-through on August 5th 2022 I ordered a double scoop turtle Sunday. I was then made to wait in my vehicle while they were fixing my Sunday and then once they brought it out to me it was not what I had ordered ! So I parked and went inside to...
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ID
#3827203 Review #3827203 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Terrible service

My order was bad my server came out the bath room zipping up his pants.didnt fix my sundae the manager said pecans cost money I'm suppose to get a free sundae it's my 72nd birthday didn't happen I walked out empty handed worst customer service I've ever experienced bad attitudes I wasn't the only one complaining.

User's recommendation: Don't go to Homewood il.culvers bad place.

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ID
#3823626 Review #3823626 is a subjective opinion of poster.
Cons
  • Bad management
Loss
$8
Preferred solution
Apology

Dont bother entering any contests

i get emails to enter a contest but you need a code that is impossible to find. if they really want customers to follow them they would not require a code that you cant find! They already have our email address so whats the point dont bother with any online contests
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ID
#3821077 Review #3821077 is a subjective opinion of poster.
Location
Green Valley, Arizona

Good customer service

I asked a question about the survey. I got a quick, clear, answer.that cleared up the confusion that I had.
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ID
#3820075 Review #3820075 is a subjective opinion of poster.
Location
Green Valley, Arizona
New Reviewer

My cooler was handed to me melted

Culvers - My cooler was handed to me melted
Culvers - My cooler was handed to me melted
I just left the Culvers location in Menomonee falls wi and my cooler was handed to me already melted it was super watery and I do appreciate it I always come to that location for great service and today I did not get it the young lady that helped me order my stuff was very nice and respectful.

User's recommendation: Make sure customers are handed fresh items not stuff that was already sitting around.

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ID
#3817993 Review #3817993 is a subjective opinion of poster.
Location
Menomonee Falls, Wisconsin
Pros
  • Ice cream
  • Near my house
  • Great customer service
Cons
  • Children working
  • Screwed up order
Loss
$4
Preferred solution
Price reduction
New Reviewer

Sucks everything

They take forever and when they mess up your food you cant get a hold of anyone! Tried calling every number and nobody answers you. Dont waste your time or money!

User's recommendation: Don’t do it overpriced ***.

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ID
#3809519 Review #3809519 is a subjective opinion of poster.
Location
South Bend, Indiana
Loss
$32
Preferred solution
Full refund
New Reviewer

Pot roast sandwich with NO POTROAST

Culvers - Pot roast sandwich with NO POTROAST
You forget the potroast, when we call there is no apology, just do you want to come get it or what really!!! An extra 15 min there and no apology, just cold pot roast. 15 min home and all the sides and stuff is cold and soggy, and everyone else is finished eating. So much for a family treat. Not one apology-no offer to replace at later date or anything. Incompetent and rude is understatement

User's recommendation: Avoid or check every item before you drive away.

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1 comment
#2221543

What kind of an idiot doesn't put pot roast on a Pot Roast Sandwich ???

ID
#3801241 Review #3801241 is a subjective opinion of poster.
Location
Delta, Michigan
Cons
  • Poor customer service
  • Rude and incompetent staff
  • Product not as advertised
Loss
$23
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The service was absolutely terrible at the Westland, Michigan location. Very rude and inept front counter employees.

Culvers - The service was absolutely terrible at the Westland, Michigan location. Very rude and inept front counter employees.
1 - First received wrong tray of food 2 - Received food we didn't order 3 -When we complained the employee Kanay was loud, rude and told me we got the food we ordered, even though I was speaking with another employee. She felt the need to enter into the conversation,...
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ID
#3795526 Review #3795526 is a subjective opinion of poster.
Location
Livonia, Michigan
Cons
  • Food was good
Preferred solution
Full refund
New Reviewer

I have yet to receive any coupons like the manager said she would

Management has yet to send out the coupon as promised hope they arrive soon because its been about 4 days.

User's recommendation: Not this location.

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ID
#3790818 Review #3790818 is a subjective opinion of poster.
Location
Mishawaka, Indiana

Complaint

No compensation no replacement vouchers yet. contacted culver last week of june. In reference to a awful experience at skyline in cape coral. GM Skyline got in touch with me and said july2 they mail 3 vouchers to me. I have contacted 3-4;times asking when I'll get vouchers. To date I have not received. Can corp help? I feel like GM has ignored me.
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ID
#3789253 Review #3789253 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

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